Group of lawyers discussing on a lawsuit

Compliance

Cookie Policy

WHAT’S A COOKIE?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

HOW DO WE USE COOKIES?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.
Cookies are either:

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

Cookies can also be categorised as follows:

Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies:

These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Purpose/Activity

Type of data

To register you as a new customer

To process and deliver your order including:

a. Manage payments, fees & charges

b. Collect and recover money owed to us

Lawful basis for processing

(a) Identity

(b) Contact

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing & Communications

Performance of a contract with you

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

Digital Products Terms and Conditions

This Agreement contains the terms and conditions applicable to the use of any Products by You. By placing an Order for any Product, you agree to the terms and conditions of this Agreement.

1. INTERPRETATION

1.1 Unless the context requires otherwise, the following definitions shall apply:

Agreement means this agreement between You and REHVOLUTION SERVICES

Authorised User means any person in Your organisation to whom access to a Product is provided in accordance with the terms of this Agreement.

REHvolution Services Website means www.rehvolution.online

Commencement Date means the date upon which You place an order for the Digital / Downloadable Products and or Services and/or any Training Materials.

Force Majeure means circumstances beyond the relevant party’s control that prevent performance of the Agreement including any failure or breakdown of electronic systems upon which the provision of a Product is dependent.

Intellectual Property Rights or IPR means any and all intellectual property rights including trademarks, copyright, moral rights, database rights, know-how and all other intellectual and proprietary information rights as may exist now or hereafter come into existence; all modifications, renewals, rights to apply for, renewals and extension of any of the foregoing arising under the laws of any country, state, or jurisdiction in the world.

Order means an order placed by You for the purchase of a Product through REHvolution Services Website.

Price means the amount to be paid by You to REHVOLUTION SERVICES for the Product as quoted to You at the time You place an Order.

Products means any materials (including but not limited to templates, reports, software, training programs and/or other general information contained within documents) which You purchase from REHvolution Services website as may be updated from time to time.

You means the organisation on whose behalf you are placing an Order for a Product. Yours and Yours shall be construed accordingly.

2. YOUR STATUS

2.1 By placing an Order you warrant and represent that:

2.1.1 The individual placing the Order is fully authorised to enter into this Agreement on Your behalf; and

2.1.2 The Order is being placed on behalf of Your business and the individual placing the Order is not acting as a consumer.

3. USE OF THE PRODUCTS

3.1 Payment of the Price will entitle You to a royalty free, non-exclusive, non-transferable, non-sublicensable licence to use, download and store the Product(s). In respect of any element of the Product that comprises a template, you may for Your own internal purposes only make derivative works using the Product. You acknowledge that You have purchased a licence to use the Product, and that the grant of this licence does not constitute a transfer of ownership.

3.2 You may only use the Product for Your internal purposes in the course of Your own business, unless otherwise agreed in writing with REHVOLUTION SERVICES. You shall not forward (and shall procure that no Authorised User shall forward), via any means, any content provided by REHVOLUTION SERVICES to anyone other than Your Authorised Users.

3.3 It is your responsibility to ensure that you can access REHvolution Services website and to have and maintain licences to use any software required to access any Product.

3.4 You may not, unless otherwise expressly permitted:

3.4.1 Sell, sub-licence, distribute, display, copy, disassemble, decompile, reverse engineer, translate, transfer, or otherwise make available any Product and/or its content to any other person.

3.4.2 Use any Product or its content to create any derivative works or products that could be considered competitive products.

3.4.3 allow any third party to access, benefit or use any Product or its content in any way; or

3.4.4 share any password, username or other access information that can be used to access any Product or its content.

3.5 You shall maintain all security measures as may reasonably be required to prevent any unauthorised access to or use of any Product.

3.6 Your rights under this Agreement may be revoked if You fail to comply with any of the terms of this Agreement, and upon notice of revocation You shall, and shall procure that Your Authorised Users and anyone else to whom you have provided access to any Product shall, immediately:

3.6.1 cease to use or access the Product and its content; and

3.6.2 destroy all copies of the Product, its contents and any information or derivative works which have been created or acquired by You as a result of or in connection with this Agreement.

3.7 You agree to indemnify REHVOLUTION SERVICES, its members, employees, officers and licensors against any and all liability arising from You or any third party’s unauthorised use of any Product or its contents provided to You and any use by You or any third party of any derivative works made by you.

4. RELIANCE

4.1 The Products are provided ‘as is’ for general information purposes only and do not constitute professional advice, and You should not rely on them as such. The Products may not be suitable for Your purposes.

4.2 REHVOLUTION SERVICES does not warrant that use of the Products will ensure Your compliance with any applicable legal or regulatory requirements.

4.3 All warranties, representations and obligations not set out in this Agreement (whether expressly or as implied by law) are hereby excluded to the maximum extent permitted by law.

5. PAYMENT

5.1 REHVOLUTION SERVICES shall send You an invoice as soon as reasonably practicable after Your purchase of any

Products.

5.2 The Price is inclusive of VAT.

5.3 The cost of the product is non-refundable except where the product is deemed as not being downloadable and/or is proven to be damaged for use and therefore is none useable as a purchased product.

6. REHVOLUTION SERVICES OBLIGATIONS

6.1 Upon receipt of Your Order, you should be able to download the product immediately and if the product or course or other such digital product is not immediately available and requires the purchaser to be given an online access element then: REHVOLUTION SERVICES shall, as soon as reasonably practicable, issue You with a username and password to enable You to access the Product(s) via REHvolution Services Website or if this is not the case, you may be able to register as a site member or online academy student in order to access the website..

6.2 REHVOLUTION SERVICES is not under any obligation to provide maintenance or support for any Product or its content.

7. INTELLECTUAL PROPERTY

7.1 Any IPR subsisting in the Products is and shall remain the sole property of REHVOLUTION SERVICES or, where applicable, its licensors. You acknowledge that all present and future rights in and title to the Products, including the right to grant access to and use of the same, shall vest in REHVOLUTION SERVICES and, where applicable, its licensors.

7.2 You shall indemnify REHVOLUTION SERVICES from and against all costs and expenses (including reasonable legal expenses) arising from any claim that any derivative work that you create based on any Product infringes any third party’s IPR. You agree to cooperate with REHVOLUTION SERVICES in the defence of any such claim at Your own expense.

8. DATA PROTECTION

8.1 To the extent that REHVOLUTION SERVICES processes any personal data provided by You in connection with this Agreement, REHVOLUTION SERVICES will do so in accordance with REHvolution Services privacy statement as set out at https://www.rehvolution.online/our-policies and in accordance with any applicable data protection laws of the Isle of Man.

9. LIABILITY

9.1 REHVOLUTION SERVICES shall not be liable to You for any indirect, special, incidental and/or consequential loss and/or damage incurred by You in connection with your use of any Product.

9.3 REHVOLUTION SERVICES shall not be responsible for any loss, damage or other cost resulting from any decisions that are made in reliance on any Product including, without limitation, compliance and/or risk management decisions, and You acknowledge that any use of any Product or any of its contents are at Your own risk.

9.4 REHVOLUTION SERVICES excludes to the fullest extent permitted by law any liability whatsoever for any:

9.4.1 loss of profit, business, reputation, revenue, goodwill and/or anticipated savings; and/or

9.4.2 sanctions imposed upon You arising out of or in connection with Your non-compliance with any legal or regulatory requirements.

9.5 REHvolution Services total aggregate liability to You in connection with this Agreement shall be limited to the Price.

10. NOTICE

10.1 If You wish to provide notice under this Agreement, such notice must be sent to REHVOLUTION SERVICES at 45 Governors Road, Onchan, Isle of Man, British Isles, IM3 1AY.

10.2 If REHVOLUTION SERVICES needs to provide You with notice under this Agreement, it shall be sent to You using the email address that You provided when placing Your Order. It is Your responsibility to ensure that Your details are up to date and correct.

11. ASSIGNMENT

11.1 You may not assign, transfer, sub-licence, or deal with any of Your rights or obligations under this Agreement without REHvolution Services express permission.

12 . VARIATION

12.1 REHVOLUTION SERVICES may at its sole discretion update the terms of this Agreement from time to time on the Website. It is your responsibility to check the REHVOLUTION SERVICES Website from time to time to ensure your compliance with any updated terms.

13. TERMINATION

13.1 REHVOLUTION SERVICES may terminate this Agreement at any time where:

13.1.1 You breach any material term of it, or

13.1.2 REHVOLUTION SERVICES has reasonable grounds to believe that the performance of it may be unlawful or cause REHVOLUTION SERVICES and/or You to breach any legal, regulatory, or professional requirement.

14. GOVERNING LAW AND JURISDICTION

14.1 This Agreement and any dispute arising out of or in connection with it (whether contractual or non-contractual) shall be governed by the laws of Isle of Man, and any dispute arising out of or in relation to this Agreement (whether contractual or non-contractual) shall be subject to the exclusive jurisdiction of the Courts of the Isle of Man.

15. GENERAL

15.1 This Agreement constitutes the entire agreement between REHVOLUTION SERVICES and You in relation to any Products This Agreement supersedes all previous discussions, correspondence, negotiations, understandings, or agreements entered into by us in relation to any Products.

15.2 Subject to clause 9.1, You agree that You have not relied upon, nor will you have any claim in respect of any representation, warranty or condition that is not set out in this Agreement.

15.3 This Agreement does not grant any rights under the Contracts (Rights of Third Parties) Act 1999 to any third party to enforce any term of this Agreement.

15.4 In the event that any provision of this Agreement is deemed to be invalid or unenforceable, it shall be severed from the Agreement and shall not affect the validity and enforceability of any other term in this Agreement.

15.5 No failure by REHVOLUTION SERVICES to exercise any right under this Agreement or to take action against You in the event of a breach of this Agreement shall constitute a waiver of such right or any other rights under this Agreement.

Privacy Policy

How we collect and process your personal data through your use of our site.

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.rehvolution.online, including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

REHvolution Services is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer who is in charge of privacy-related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

Contact Details

Our full details are:

Full name of legal entity: REHvolution Services

Data Protection Officer: R.E. Harrison

Email address: contact@rehvolution.online

Postal address: Box 375, Strand Street, Douglas, Isle of Man, IM99 2UF

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at contact@rehvolution.online.

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

Contact Data may include your billing address, delivery address, email address and telephone numbers.

Financial Data may include your bank account and payment card details.

Transaction Data may include details about payments between us and other details of purchases made by you.

Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

Usage Data may include information about how you use our website, products and services.

Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

Direct interactions:

You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

order our products or services;
create an account on our site;
subscribe to our service or publications;
request resources or marketing be sent to you;
enter a competition, prize draw, promotion or survey; or
give us feedback.

Automated technologies or interactions:

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at rehvolution.online/our-policies/ for further details.

Third parties or publicly available sources:

We may receive personal data about you from various third parties and public sources as set out below:

analytics providers such as Google based outside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as Paypal and Stripe based [inside OR outside] the EU].
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

Where we need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at contact@rehvolution.online

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at contact@rehvolution.online if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(d) Contact

(e) Financial

(f) Transaction

(g) Marketing and Communications

(h) Performance of a contract with you

(i) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(d) Contact

(e) Profile

(f) Marketing and Communications

(g) Performance of a contract with you

(h) Necessary to comply with a legal obligation

(i) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(f) Performance of a contract with you

(g) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(d) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(e) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

requested information from us or purchased goods or services from us; or if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for their marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at contact@rehvolution.online

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

Service providers who provide IT and system administration services.

Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at Contact@rehvolution.online if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.

Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at contact@rehvolution.online

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see rehvolution.online/cookie-policy.

How to Complain

Complaints must be made in writing and should be sent to:
REHvolution Services
45 Governors Road
Onchan
Isle of Man
British Isles
IM3 1AY

Alternatively, please email us your complaint.

We will acknowledge receipt within five working days. Complaints must bear the name and contact details of the person making the complaint. All complaints will be logged.

The complaint will be reviewed to decide whether it is about Robert’s Qualifications, his online learning centre, another his memberships and or affiliations, or whether it should have been directed to some other organisation.

Complaints about Robert’s Qualifications will be handled using our complaints procedures. In the case of a complaint about an associated or full member of a professional body or organisation, we can and will liaise with the relevant body and provide with a copy of the complaint to them. If you are a Learner wanting to make a complaint about any aspect of your course you will need to raise this with your course instructor.

We and/or the membership body or organisation will investigate your complaint under their own procedure and resolve the issue for you. The complainant will be advised in the case of complaints that should have been directed to some other organisation.

Complaints about Roberts Qualifications will be investigated impartially and, if appropriate, corrective action undertaken. We aim to resolve complaints, after completion of a full and thorough investigation of the issues, within 25 working days. Where this is not possible, we will advise the complainant and provide an anticipated timescale for resolution.

All communications and documentation regarding the complaint will be logged and recorded. In our communications with complainants and other parties.

Ref: Qualifications complaints will have regard to our obligations not to reveal information subject to data, legal or commercial protection without the information owner’s permission. It is therefore possible, in the interests of confidentiality, that full details of how a complaint was resolved may not be made available.

Website Terms and Conditions

This Website (the 'Website') and its contents are owned (unless indicated otherwise) by REHvolution Coaching & Therapy Services. Correspondence address: Box 375, Strand Street, Douglas, Isle of Man IM99 2 UF. Reference to "REHVOLUTION SERVICES", "we", "our", "us" in these terms and conditions and elsewhere in this Website is to REHVOLUTION SERVICES.

1. Using the website

By using our Website, you are deemed to have accepted the following terms and conditions. If you do not want to be legally bound by these terms and conditions, please do not access, or use the Website. We reserve the right to change these terms and conditions at any time and you are advised to review these terms regularly to ensure you are aware of any changes. Your continued use of the Website after such changes are posted will be deemed agreement on your part to these terms and conditions as amended.

2. Intellectual property

2.1 Copyright and all intellectual property rights in the content of the website are vested in REHVOLUTION SERVICES and reserved, unless indicated otherwise. The content of the Website belongs to REHVOLUTION SERVICES unless indicated otherwise. You may use the content of the Website subject to the following conditions: (a) It is used for information purposes only (b) It is used only for your own personal, non-commercial use (c) Any copies or downloads of any content from the Website must include a notice that copyright in the relevant material is owned by REHVOLUTION SERVICES.

2.2 Except as expressly provided above, nothing contained on this Website should be construed as conferring any licence or right to use any trademark or copyright of REHVOLUTION SERVICES or any third party.

3. Submission of comments/contributions to the website and REHVOLUTION SERVICES's blogs

3.1 You may submit comments to REHVOLUTION SERVICES, including with some limitation for publication on our Blogs.

3.2 Any comments submitted in connection with our Blogs are submitted on the basis that we will review and may edit such comments prior to publication on the Website, and that not all submissions will be published. Publication is entirely at the discretion of REHVOLUTION SERVICES. We accept no responsibility or liability in relation to the content of any material posted or published on this Web site by third parties or in relation to contributions by third parties which we publish on the Web site. You are entirely liable for all activities conducted by you or by others authorised by you or otherwise on your behalf.

3.3 If and to the extent that you submit any personal data (such as your name and email address) to REHVOLUTION SERVICES through the Blogs, REHVOLUTION SERVICES confirms that it will only use any such personal data for the purposes for which you have provided it.

3.4 Any communications which we receive from you in connection with the Blogs and any material that you transmit or post or submit via this Web site will be deemed non-confidential and non-proprietary and we reserve the right to use the content of such communications for any purpose whatsoever. In relation to such contributions you grant us a perpetual, royalty-free, non-exclusive, sub-licensable right, and license to use, reproduce, modify, adapt, edit, publish and exercise all copyright and publicity rights with respect to such work world-wide and/or to incorporate it in other works in any media now known or later developed for the full term of any rights that may exist in such content, consistent with the privacy restrictions set forth in the Privacy Policy. If you do not wish to grant such rights to REHVOLUTION SERVICES, please do not submit your contribution to this Web site. By submitting your contribution to this Website, you also:

3.4.1 Warrant that such contribution is your own original work and that you have the right to make it available to us for all the purposes specified above;

3.4.2 Warrant that such contribution is not defamatory, does not infringe the rights of any third party and does not infringe any law;

3.4.3 Agree to use this Website only for lawful purposes and in a manner that does not restrict or inhibit the use and enjoyment of this Web site by any third party. Prohibited behaviour includes, without limitation, conduct which is unlawful or which may harass or cause distress to any person and the submission or transmission of content, which is defamatory, abusive, obscene, offensive, pornographic, indecent, discriminatory, inflammatory, in breach of confidence or privacy or which in the opinion of REHVOLUTION SERVICES may cause offence to any person or damage our reputation. You must not use any abusive or aggressive language, swear, threaten, harass, or abuse any other person, including other users.

3.4.4 Agree to indemnify, defend and hold harmless REHVOLUTION SERVICES against any claim, liability, cost, damage, or loss we may incur (including without limitation legal fees) as a result of any violation by you of the provisions set out in this clause 3;

3.4.5 Agree to waive any moral rights in your contribution for the purposes of its submission to and publication on the Website and other purposes specified above.

3.5 You must not intentionally violate any laws, rules, or regulations.

3.6 No user must post nor recommend any other Website nor refer to specific URLs (Website addresses) where those linked Web sites would infringe any of the above provisions. No user must post any advertisement on the Website. A user may on occasion reach out to us to acquire written permission/s to post other URL data and/ or website addresses and may not post until they have received written permissions for this element.

3.7 In using this Website, you agree not to impersonate another person or use a false name or a name you are unauthorised to use or create a false email address or try to mislead others as to the identity or origin of any communication.

3.8 You must not corrupt the site, flood the site with information so as to cause the site not to function or use anything which may affect the function of the site for example viruses, worms, logic bombs or similar. You must not interfere or tamper with, remove, delete, or otherwise alter in any way, any information which is included on the Web site.

3.9 REHVOLUTION SERVICES reserves the right to fail any messages and/or remove any material whatsoever submitted to our Blogs or otherwise to the Website for any reason. REHVOLUTION SERVICES will not notify the contributor of the material of such failure or removal.

3.10 REHVOLUTION SERVICES reserves the right to take any action against any account or user, at any time, for any reason. We may at our discretion terminate your access to the Website or to the registration areas of the Web site or prevent you from submitting comments via the Website immediately and without giving you advance notice. If you engage in behaviour which breaches these terms and conditions, and we consider such behaviour to be serious and/or repeated, we may use whatever information is available to us to prevent further breaches. If your access to the Website or to registration areas of the Web site is terminated, you may not open another account with us or register again and we reserve the right to terminate any such account or cancel any such registration.

3.11 Should you have any complaint regarding any material published on the Website, you can notify us of the nature and details of your complaint by emailing contact@rehvolution.online

4. Registration to the website

When you register, you are registering as a personal user of the Website, and you must use your own identity. You are obliged to provide accurate and complete registration information. Registration is for a single user only. Your username and password are personal to you and may not be used by anyone else to gain access to areas restricted to registered users.

5. Disclaimer and limitation of liability

5.1 This information has been carefully prepared, but it has been written in general terms and should be seen as broad guidance only. The information cannot be relied upon to cover specific situations and you should not act, or refrain from acting, upon the information contained therein without obtaining specific professional advice. Please contact REHVOLUTION SERVICES to discuss these matters in the context of your particular circumstances. REHVOLUTION SERVICES, its partners, employees and agents do not accept or assume any liability or duty of care for any loss arising from any action taken or not taken by anyone in reliance on this information or for any decision based on it. REHVOLUTION SERVICES, an IOM individual/sole trader, REHVOLUTION COACHING & THERAPY SERVICES is the brand name for the REHVOLUTION.

5.2 The content of this Website is intended to provide general guidance on matters of interest and about the services provided by REHVOLUTION SERVICES. The content of this Website does not constitute, nor should it be relied upon as, professional advice. Please contact REHVOLUTION SERVICES for advice on any particular area of interest.

5.3 In preparing and maintaining this Website every effort has been made to ensure the content is up to date and accurate. However, law and regulations change continually, and unintentional errors can occur and the information may be neither up to date nor accurate. REHVOLUTION SERVICES makes no representation or warranty (including liability towards third parties), express or implied, as to the accuracy, reliability or completeness of the information published on this Web site.

5.4 REHVOLUTION SERVICES accepts no liability for any loss or damage whatsoever (including but not limited to any indirect, consequential, special, exemplary or similar damages) arising as a result of any decision or action taken or refrained from as a result of information contained on the Website or other Websites to which it may be linked, or as a result of your use or misuse of the Website.

5.5 Without prejudice to the generality of clause 3.4.4, you agree to indemnify, defend and hold harmless REHVOLUTION SERVICES against any claim, liability, cost, damage, or loss we may incur (including without limitation legal fees) as a result of any violation by you of your obligations under these terms and conditions.

6. Third party websites

This Website contains links to Websites maintained by parties other than REHVOLUTION SERVICES. These links are provided simply to increase the information available to you and we accept no responsibility or liability in respect of the accuracy, timeliness, suitability, or lawfulness of the information contained on third party Websites. The inclusion of a link to a third party Website does not constitute an endorsement or an indication of a joint venture, partnership or other legal arrangement not expressly stated between us and that third party.

7. Privacy policy

This section contains information about REHVOLUTION SERVICES's policies governing the collection and use of your personal information. From time to time, we may need to make changes to this privacy policy. We will endeavour to place any updates to our privacy policy here and these changes will be clearly posted in this section of the Website. We advise you to regularly review this policy when you visit the Website.

7.1 Information collected when you visit the Website

7.1.1 It will normally be clear when personal information is being collected. We may request your name, email address, postal address and post code, telephone number and company name, depending on the particular purpose for which your personal information is being collected.

7.1.2 The personal information required will be the minimum to enable REHVOLUTION SERVICES to deal expeditiously with your request or enquiry. In certain circumstances, additional information may be requested to enable us to provide the most appropriate response to your request or enquiry, or to enable us to send you additional information where you have indicated you would like to receive this. Where additional personal information is requested, this will be marked, and its provision is voluntary.

7.1.3 Sensitive information is not required or collected through the Website except where legally required as part of the recruitment or other product or service delivery process. Sensitive information includes data relating to race or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health, sexual life, or criminal matters. Where you do provide sensitive personal information as part of the recruitment process, your submission of such information will be deemed to constitute explicit consent to REHVOLUTION SERVICES use of that information in connection with the purpose for which it has been provided.

7.1.4 We do not require you to register in order to access the Web site. However, registration is required to access certain areas of the Web site or services provided via the Web site.

7.1.5 IP addresses of visitors are logged for administration and troubleshooting purposes. The IP address indicates the location of your computer on the internet. IP addresses are not used to track your session and are not linked to anything personally identifiable. This information may be aggregated to provide statistical information about the users of our Web site. No individual user will be identifiable from such information, which will be used to ensure that the Web site reflects the needs of our users.

7.1.6 To ensure that our Website is well managed and to facilitate improved navigation within the Website, we may use cookies (small text files stored in a user's browser) or Web beacons (electronic images to count visitors who have accessed a particular page) to collect aggregate data. We use cookies to:

7.1.6.1 Manage our Website. Cookies identify individual users when they log in to the Web site and enable us to personalise the Website.

7.1.6.2 Track information on our systems and identify categories of users by items such as address, browser type and pages visited.

7.1.6.3 Analyse the number of visitors to different areas of the Website and to make sure that our Website is serving as a useful, effective information source.

7.2 Use of your personal information

7.2.1 We will only use your personal information for the specific purpose for which it was provided, except where you have indicated you would like to receive other information from REHVOLUTION SERVICES. When requesting material or asking someone to contact you, you might be given the option to receive further information from us which may be of interest. If you select this option, we will use your personal information to contact you with information about our products and/or services which we believe may be of interest to you.

7.2.2 If you wish to unsubscribe from communications sent by REHVOLUTION SERVICES, you may do so at any time by clicking on the 'unsubscribe' link that appears in all messages or by emailing unsubscribe@REHvolution.online.

7.3 Your information and third parties

7.3.1 Although we may provide the personal information to service providers that handle information, under a data processor agreement, on our behalf, we do not share, sell, or distribute personal data to or with third parties unless the transfer of your data to third parties is necessary for the performance of the purpose for which it was provided.

7.3.2 Information is not provided to third parties for their own marketing purposes and mailings are not undertaken by REHVOLUTION SERVICES for third parties.

7.3.3 Personal data collected by REHVOLUTION SERVICES will not normally be transferred outside of the website, official use or specific reason for a third party to be able to identify you.

7.3.4 We may disclose, transfer, sell or assign any of the information described above, including personally identifiable information, to third parties, as a result of or in preparation for the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of REHVOLUTION SERVICES and you consent to such disclosure, transfer, sale or assignment.

7.4 Retention of your information is only kept for the period required for fulfilling your request and for a reasonable period of time thereafter for our administration and marketing purposes.

7.5 Security of your information

7.5.1 Generally accepted standards of technology and operational security have been implemented to protect personal information from loss, misuse, alteration, and destruction. However, as you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your personal information, we cannot guarantee that any information you submit to us will be free from unauthorised third party use or intrusion. Therefore, we cannot guarantee the security of your personal information, or your use of the Website.

7.5.2 We cannot guarantee that the Website is free from viruses or malicious codes. You agree that it is your responsibility to satisfy yourself that your own information technology/equipment used to access the Website is protected against such viruses and/or codes.

7.5.3 All employees and principals are required to keep personal information confidential and only authorised personnel have access to this information.

7.6 Monitoring emails We may intercept, monitor and/or keep records of email communications entering and leaving our systems. If you communicate through our systems, you will be deemed to have consented to such interception and monitoring.

7.7 Links

7.7.1 REHVOLUTION SERVICES is not responsible for the privacy policies of third party Websites to which links are provided and you are advised to read the privacy policies on these Websites before providing any personal information.

7.7.2 We cannot guarantee that third party Websites to which links are provided are free from viruses or malicious codes. You agree that it is your responsibility to satisfy yourself that your own information technology/equipment used to access a third party Web site is protected against such viruses and/or codes.

7.8 Accessing personal information

7.8.1 You can ask to review the personal information we hold about you and ask us to change or delete any of this information. You can do this by contacting us by email at dpo@rehvolution.online

7.8.2 We may charge a small administration fee of £10 in relation to any requests for access to personal information.

7.8.3 REHVOLUTION SERVICES assumes responsibility for keeping an accurate record of your personal information as it is submitted. However, we cannot ensure the ongoing accuracy of your personal information after it has been submitted without your assistance. Please help us keep your personal information current and accurate by contacting us if your personal information becomes out of date.

7.9 Data controller The data controller collecting the information described in this statement is REHvolution Services.

7.10 Comments and questions If you have any comments or questions about this privacy policy, please email dpo@rehvolution.online. For information about data protection, visit www.dataprotection.gov.uk.

8. Severability

If any of these terms are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

9. Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the Isle of Man. As the REHVOLUTION SERVICES Website can be visited from locations around the world with different laws from those of the Isle of Man, when you access the Website, you agree that the laws of the Isle of Man will apply to all matters relating to your use of the Website. You and we also agree to submit to the exclusive jurisdiction of the Manx courts with respect to such matters. Notwithstanding this, we reserve the right to bring enforcement proceedings in any court or courts including, if appropriate, in the courts of your country of residence.

Digital Products Refund Policy

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Payment + Refund Policy

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “unusable” after download or opening, and all purchases made on https://www.rehvolution.online/ are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy on all digital products and material.

All varying decisions are at the discretion of the site owners and or management team of REHvolution Services and all requests for refunds MUST be sent to us in writing by email to enquiries@rehvolution.online or by post to our Correspondence address: Box 375, Strand Street, Douglas, Isle of Man, British Isles, IM992 UF or both methods as you wish.

REHvolution Services reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact sales@rehvolution.online with your transaction/payment details to ensure your product is delivered as soon as possible.